Shipping / Pick Up

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Shipping Policy

All items are packaged well and distributed by Royal Mail.  Jewellery items are packaged in jiffy bags and can be sent 1st or 2nd class mail or if you prefer, recorded delivery.

Wooden items are wrapped carefully in bubble wrap and packaged in cardboard boxes.  I recycle packaging where possible.  Again, 1st, 2nd or recorded postage is available.  

I am happy to post items internationally.  Just contact me for pricing.

Jewellery and some flatter wooden items, delivery for UK items starts at £1.50.  Wooden chunky items start from £3.50.

Dispatch Times

General dispatch time is between 2 - 4 weeks on 'Made to Order' items.  Time scales may vary depending on workload.  Please keep an lookout on my Facebook page for delays or contact me directly if your item is taking a while.

Pick Up Service

I am happy for you to collect orders from my home and business address if you live in the area.  This will be at a time and date suitable to both you and I.

Return & Exchange Policy

No refunds on personalised or custom orders.
Please be aware that the nature of these designs are handmade and therefore each one is unique and may vary slightly from the picture.  All products are completed to a high standard but if you discover a particular problem with your order please get in touch.  Customers are kept updated during the creative process on wooden items, to ensure the finished product is to their liking.